Política de privacidad

We have developed this Privacy Policy (the “Policy”) to inform you how Pure Romance, LLC (“Pure Romance”  or “We”), collects, uses, maintains, protects, and discloses information you submit or we collect from you. 

Please read this Policy carefully to understand our policies and practices regarding your personal information and how we will treat it. This Policy may change from time to time (see Changes to Our Privacy Policy). In most instances, your continued use of the Pure Romance website located at www.pureromance.com (the “Site”) after we make changes is deemed to be acceptance of those changes, so please check back periodically for Policy updates. 

This Policy applies to information we collect on our Website, in email, text, and other electronic messages between you and our Site, and from any other sources that include links or references to this Policy. 

Pure Romance consultants (“Consultant(s)”) may also operate their own websites. Each Consultant is an independent contractor operating their own Pure Romance business, and each is responsible for the privacy and information security policies and practices of those sites. In this regard, a Consultant’s online privacy policies and practices may vary from those that apply to this Site. Pure Romance is not responsible for the policies and practices of Pure Romance Consultants in the operation of their independent websites. 

If you have any questions or concerns regarding this Privacy Policy, you should contact us at 1-866-ROMANCE or [email protected] 

Children Under the Age of 18 

Our Site is not intended for, and should not be accessed or used by, children under 18 years of age. No one under age 18 may provide any Personal Data to or on the Site. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use our Site, register on our Site, make any purchases through our Site or provide any Personal Data or other information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any Personal Data from or about a child under 18, please contact us at [email protected] 

Information We Collect About You  

We may collect several types of information from and about you “Personal Data”), including. 

  • Personal identifiers and financial account information, such as name, address, e-mail address, telephone number, and credit card information. 
  • Correspondence and account history, such as requests for information and our responses, messages, recipient's name and e-mail address, and reminders you create. 
  • Consumer habits, such as purchasing history. 
  • Information about your internet connection, equipment used to access the Site, browser type, usage details, keystrokes, IP address, or persistent electronic identifiers. 
  • Fitness and lifestyle information, such as exercise data or step counts. 

Sources of Your Personal Data 

We may collect this Personal Data from the following sources: 

  • Directly from you when you provide it to us, such as: 

o   Information that you provide by filling in forms. This includes information provided when you establish or update a pureromance.com registered account (“Account”), sign up for Pure Romance e-mail, sign up for Pure Romance text message promotions, enter a contest, participate in a survey, shop online, check the status of an order, request a catalog, purchase and send an e-gift card, or create or send a wish list or gift reminder 

o   Records and copies of your correspondence (including email addresses), if you contact us. 

o   Details of transactions you carry out through our Site and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Site. 

  • Through your online activity, such as browsing our Site, placing products in the online cart or clicking on our advertisements, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: 

o   Information from tracking technologies, such as browser cookies, flash cookies, or web beacons. 

o   Details of website visits, such as traffic data, location data, logs, keystrokes, and resources used to access the website. 

o   Information about the user’s computer or mobile device and internet connection, such as IP address, operating system, or browser type. 

  • From third parties, such as service providers, vendors, Consultants, contractors, advertisers, ad networks and servers, content providers, application providers, or data brokers. 

 

  • When you use certain services, we may also collect fitness and lifestyle information, such as exercise data or step count, to provide certain features and functionality. 

 

  • For Consultants:  Pure Romance also may obtain Personal Data from you when you apply for or become a Consultant, including your name, address, contact information, financial information, tax identification numbers, and banking information. Tax identification numbers and banking and financial information are stored in an encrypted format. Once you become a Consultant, we will gather information about your purchases and sales of Pure Romance products, your marketing and promotional activities, and other Consultants you may manage or supervise. 

How We Use Your Personal Data 

We may use information that we collect about you or that you provide to us, including any Personal Data: 

  • To present our Site and its contents to you. The information automatically collected helps us better understand a visitor's experience to the Site and improve upon that experience by recognizing and delivering more of the features, services and products our visitors prefer. It also tells us about the technical efficiencies of our Site and services (e.g., the time it takes a visitor to connect to our Site or download pages). 
  • To create user profiles in order to carry out our business and to provide our goods and services and to conduct advertising and promotions more effectively, sometimes using personal or business interests, experience, or requests to customize our service for you. 
  • To provide you with information, products, or services that you request from us, such as when we process, complete and fulfill your order. 
  • To fulfill any other purpose for which you provide it. 
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. 
  • To notify you about problems with an order, respond to your request, answer your inquiries, or forward your information to one or more Pure Romance Consultants so that they may contact you in response to your communications to us. 
  • To improve our marketing and promotional efforts, to statistically analyze Site usage, to improve our content and product offerings and to customize our Site’s content, layout, and services. 
  • To contact you about Pure Romance products, promotions and events that may be of interest to you. 
  • To contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Site. 
  • In any other way we may describe when you provide the information or for any other purpose with your consent or to comply with any applicable law. 

Disclosure of Your Personal Data 

We may disclose Personal Data that we collect or you provide as described in this Privacy Policy: 

  • To our subsidiaries and affiliates. 
  • To Consultants, contractors, vendors, service providers, financial service providers and other third parties we use to support our business. 
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Pure Romance’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Pure Romance is among the assets transferred. 
  • To fulfill the purpose for which you provide it. 
  • To resolve disputes, investigate problems, or enforce our Terms of Use or purchase agreements. 
  • For any other purpose disclosed by us when you provide the Personal Data or with your consent. 
  • We may also disclose your Personal Data: 
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request. 
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Pure Romance, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 

We may provide aggregated, deidentified or other information that is not personally identifiable to third parties. 

Cookies and Pixels 

The Site uses a browser feature known as a cookie. A cookie is a small data file that is stored by your Web browser on your computer. Cookies are used to help track your clicks and pass information as you go through the pages within the Site. This allows us to make our Site more responsive to your needs by delivering a better and more personalized experience to you. Pure Romance uses these cookies to identify you as a valid user, to ensure that no one else can sign on simultaneously with your account from another computer and to help us serve you better based on your registration preferences. We may also use cookies to help us facilitate any promotions or surveys that we provide. Pure Romance also uses cookies to keep track of how many items you put into your shopping bag and to remember you when you return to the Site. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. Please consult your specific browser instructions to learn more about these features. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to reenter your information more often and certain features of our site may be unavailable. We sometimes utilize third-party service providers to help us track the activity within our Site. These third parties may use temporary cookies or web beaconing technology to facilitate such tracking, but the data would not be tracked in a personally identifiable way. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should review the applicable third-party service provider’s privacy policy or contact the responsible provider directly. Our third-party service providers, and their privacy policies, include the following: 

  • Zoho Site24x7: https://www.zoho.com/privacy.html 
  • Microsoft Clarity: https://privacy.microsoft.com/en-us/privacystatement 
  • Zendesk: https://www.zendesk.com/company/customers-partners/privacy-policy/ 

We may use Google Analytics to help analyze how our users use the site. Google Analytics uses cookies to store information about your use of the website, including your IP address. That information is sent to Google, where we access it for reports. We use these reports to review visitors’ use of the website. We store your IP address associated with personal information if you submit that information through a form on our site or when using our services. From time to time we may implement one or more of the following Google Analytics features based on Display Advertising: 

  • Remarketing with Google Analytics 
  • Google Display Network Impression Reporting 
  • DoubleClick Campaign Manager integration Google Analytics Demographics and Interest Reporting 

Third-party vendors, including Google, show our ads across the internet. We use ad-tracking along with third-party vendors. These use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie). Together, these cookies report if you have seen our ads (ad impressions) and how you have interacted with our ads and ad services. We want this information so we can make sure our advertising that you see is relevant to you. 

We may from time to time use Facebook Advertising, Facebook Pixel Re-Marketing, and associated communications. These tools allow us to understand and deliver ads and make them more relevant to you. The collected data may be saved and processed by Facebook. Facebook may be able to connect the data with your Facebook account and use the data for their own advertising purposes (in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/). Facebook has ultimate control of the information gathered through Facebook Advertising, Facebook Pixel Re-Marketing, and communications. You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account. 

Choices About How We Use and Disclose Your Information 

We strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with the following control over your information: 

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. 
  • Promotional Offers from the Company. If you do not wish to have Pure Romance use your email address to promote our products, you can opt out by checking the relevant box located on the form on which we collect your Personal Data or at any other time by sending us an email stating your request to [email protected] If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Pure Romance as a result of a product purchase, warranty registration, product service experience or other transactions. 
  • Do Not Track Signals. We do not honor “do not track” signals. 
  • Update, Correct or Delete Your Information. You can access the Personal Data that we collect online and maintain through normal updating methods. To update, correct, or delete this information, you can visit our Contact Us page or call 1-866-ROMANCE, or make changes to your profile in your Account. 

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website. 

If you consent and opt in to receiving special text offers and deals from Pure Romance through your mobile device via our short code, your mobile data will not be shared. Pure Romance does not share text messaging originator opt-in data and consent. 

Where Your Personal Data is Held 

Personal Data may be held at our offices and those of our third party agencies, service providers, Consultants, representatives, and agents as described above. Some of these third parties may be based outside the region in which we collect Personal Data. Personal Data you provide to us will be transmitted to and stored in information technology facilities and databases maintained in the United States of America and elsewhere. By submitting information to us, including non-public Personal Data, you consent to the transmission of your information to and the storage of that information in the United States and elsewhere around the world. 

How Long Your Personal Data Will Be Kept 

We will keep your Personal Data while you have an Account with us or while we are providing products,  services, or marketing or promotional communications to you unless you have opted out. Thereafter, we will keep your Personal Data for as long as is necessary: 

  • To respond to any questions, complaints or claims made by you or on your behalf; 
  • To show that we treated you fairly; or 
  • To keep records required by law. 

We will not retain your Personal Data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of Personal Data. 

Your California Privacy Rights 

If you are a resident of California, you may have certain rights and protections under applicable law regarding the processing of your personal information, as detailed in our policy for California residents: California Privacy Pollicy. 

Other Privacy Rights 

Other jurisdictions may provide their residents with additional privacy rights. If you are a resident of one of these jurisdictions and would like to exercise any of these rights, you may contact us as indicated below. 

Data Security 

Pure Romance takes reasonable and appropriate security measures to protect your Personal Data, including the use of technologies and policies such as limited access data-centers, firewall technology, Secure Socket Layer (SSL) certificate authentication, and limitations of administrative access to our systems. In addition, it is our policy not to send your credit card number via e-mail. In fact, this is a practice we encourage you to adopt in all of your online activities. 

We have designed the Site to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we make all reasonable efforts to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to or through our Site. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Site. 

Changes to Our Privacy Policy 

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. 

Contact Information 

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: [email protected]pureromance.com. 

Policy Effective: 1/1/2021 

Last modified: 1/26/2023 

 

Pure Romance is a licensee of U.S. Patent No. 6,594,641 which is owned by Reshare Commerce LLC. 

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