*Orders shipping to HI, AK, and APO can take between 2-3 weeks when using the UPS SurePost shipping method.
We want you to be 100% satisfied with your Pure Romance experience. If you have any questions regarding your order, please call 1-866-ROMANCE.
Your order will be processed and shipped within 5 business days after the order is placed - excluding weekends and holidays.
You will receive an Order Confirmation email when your order is processed, which will include your UPS tracking number.
Uncovered Skin Care: Please see our Uncovered Skin Care Confidence Guarantee.
Due to the intimate nature of the Pure Romance product line, returning a product is not possible. However, in the unlikely event you receive a defective product, you may exchange the defective product within 30 days of your invoice date to receive a duplicate item. Sorry, no merchandise credit can be issued.
To begin an exchange, please visit our Return Portal. You will need your Order Number and Shipping Zip Code to begin.
Click here to access the Portal.