Shipping & Returns

Orders placed before 12:00 PM EST will be processed and shipped within 4 business days after the order is placed. Typically, orders placed after the 12:00 PM EST deadline will be shipped on the following business day. It's important to note that Pure Romance and our shipping partners do not consider weekends and holidays as business days.

Order by dates subject to carrier and weather delays and should be used as an estimate only and are not guaranteed. 

Delivering to Countries:

  • United States
  • Bangladesh
  • Brazil
  • Canada
  • Colombia
  • Dominican Republic
  • France
  • Germany
  • India
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • South Africa
  • Spain
  • Sweden
  • United Kingdom
SERVICE COST DELIVERY
Standard Ground
  • $3.99 ($0-$98.99)
  • Free ($99+)
 7-10 Business Days
2-Day Express

$25 Flat Rate (Continental US)

 2 Business Days (placed before 12:00 PM EST)
International Standard Delivered Duty Paid

Varies by Destination and Weight

 8-12 Days (Detail shown at checkout)
International Express Delivered Duty Paid

Varies by Destination and Weight

 5-8 Days (Detail shown at checkout)

Once your order is processed, you will receive an Order Confirmation email that includes your tracking number.

To ensure the fastest, most secure delivery, your order may be split into multiple boxes, each with its own tracking number.

Shipments to HI, AK, and APO addresses may take between 2-3 weeks for delivery. Special shipping promotions do not apply to these locations.

Perfumes and Aerosols are not eligible for 2-Day Express. Special shipping promotions do not apply to this service.

 We want you to be 100% satisfied with your Pure Romance experience. If you have any questions regarding your order, please click here

Customer Satisfaction Guarantee

We’re not satisfied until you are! Pure Romance stands behind its products with a 90-day satisfaction guarantee. If you are not happy with your purchase or experience an issue with a product within the first 90 days from the purchase date, you may return the product for a merchandise credit. Customer is responsible for the return shipping and all original parts,
cords, controls, etc. must be included. Lingerie must be unworn and in its original packaging with tags on, lubricants or other liquid products must be unopened.

After the first 90 days from the original purchase date, Pure Romance warranties toys for a period of one year against manufacturing defects or materials that affect the product's function. 

This warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect. Taking the intimacy product apart (or its accessories) will render the warranty invalid.

Return or Exchange:

To return a product for credit, you must obtain a Return Merchandise Authorization number (RMA) from our Support Team. You can do so by submitting a Support Portal request.

You will need your Order Number or Order Reference Number to begin.