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Mini Massaging Wand
You save $36.40 USD (70% OFF)
After Code: EARLYBF70
Vibrator with Clitoral Stimulator
You save $45.50 USD (70% OFF)
After Code: EARLYBF70
Instant Position Aid
You save $97.30 USD (70% OFF)
After Code: EARLYBF70
Under-Mattress Restraints
You save $52.50 USD (70% OFF)
After Code: EARLYBF70
Tingling Intimate Wipes
You save $23.10 USD (70% OFF)
After Code: EARLYBF70
Fertility Friendly Lubricant
You save $24.50 USD (70% OFF)
After Code: EARLYBF70
Discreet packaging, delivery times, tracking, returns and warranty coverage for orders placed on PureRomance.com.
Need it sooner? Expedited options may be available at checkout. Expedited delivery time begins once your order has been processed and picked up by the carrier.
Perfumes, aerosols and certain other products may not be eligible for expedited shipping due to carrier regulations.
Yes! Orders ship in plain brown boxes or padded mailers with no indication of the products inside.
You'll get an order confirmation by email.
Business days don't include weekends or holidays.
Delivery times depend on the shipping method selected and begin once the carrier picks up your package.
Delivery dates and transit times are estimates unless expressly stated otherwise. Carrier delays, weather, holidays and other circumstances outside Pure Romance's control may affect delivery.
We ship throughout the United States and US destinations
| Destination | Delivery time | Good to know |
|---|---|---|
| Contiguous United States | Depends on the method chosen at checkout | Expedited options may be available |
| Alaska, Hawaii, Puerto Rico & APO | About 2–3 weeks | Some shipping promotions and expedited options may not be available |
| International destinations | Not Available | Currently Pure Romance can not ship to International locations |
From time to time we offer free or discounted shipping. These are limited-time offers and subject to change.
Unless otherwise stated, shipping promotions:
Once your order has been shipped, we'll email you tracking information. If your order ships in more than one package, each package may have its own tracking number and delivery date.
Can't find your tracking info? Contact Customer Support
Worry-Free Purchase is optional protection you can add to eligible orders at checkout for an additional fee. It's provided and administered by Seel.
Your shipment arrives well beyond the promised delivery date
Your product is damaged while being shipped or delivered.
Your package is lost in transit or never arrives.
Your package is marked as delivered but is missing or believed to have been stolen.
Coverage is subject to Seel's eligibility requirements, terms, conditions, limitations and exclusions.
Choose what happened and we'll point you to the right place.
It arrived damaged
Where to go depends on whether you added Worry-Free Purchase at checkout.
Submit your claim directly with Seel. Seel reviews eligibility and resolution under its terms.
If your order arrived damaged, submit a claim within 7 business days of delivery. Confirmed damage may qualify for a replacement or store credit.
Think it is a manufacturing defect rather than shipping damage? This may be covered by our 1-year Product Warranty.
It is very late
If your package hasn't arrived and tracking hasn't updated, it doesn't necessarily mean your shipment is lost. Carriers may not scan packages at every stop, even while they're moving through the delivery network.
If your package still hasn't arrived 21 days after shipment, the next steps depend on whether you purchased Worry-Free Purchase protection.
Not sure whether you purchased Worry-Free Purchase? Check your order confirmation email.
If you purchased Worry-Free Purchase protection, you can submit a lost-in-transit claim through Seel once 30 days have passed since your order shipped.
In the meantime, we recommend continuing to monitor your tracking information and contacting the shipping carrier for assistance.
If your package hasn't arrived within 21 days of shipment, we recommend submitting a Missing Mail Search with USPS.
If you've already submitted a search and your package still hasn't been located, please contact Customer Support with your order number, USPS search confirmation number, and any findings provided by USPS.
It never arrived
Where to go depends on whether you added Worry-Free Purchase at checkout.
Submit your claim directly with Seel. Seel reviews eligibility and resolution under its terms.
If your package is lost or marked delivered but not received, contact the carrier to request an investigation. If unresolved, contact Customer Care with your order number.
Something is missing
If an item is missing from your order, please report it within 7 business days of delivery through our online claims portal. Eligible claims may receive a replacement or store credit.
Tracking says delivered, but it is not here
Packages often turn up nearby. Check porches, side doors, garages and mail areas, ask household members or neighbors, review your tracking notes, then contact the carrier.
If you added Worry-Free Purchase, you can also file a claim with Seel.
I want to return it
Unopened, unused products in their original sealed packaging can be returned within 30 days of purchase. Lingerie must be unworn with all tags attached.
You will need your order number. Return shipping costs are the customer’s responsibility.
It stopped working
Eligible products include a one-year limited warranty from the original purchase date, covering defects or material issues that affect how the product works.
Taking a product or its accessories apart voids the warranty.
A carrier's delivery scan indicates that your package was delivered, but occasionally packages are scanned prematurely or delivered to an unexpected location.
If your package hasn't arrived, follow the steps below. Pure Romance isn't responsible for packages confirmed lost or stolen after delivery. However, we may review unresolved delivery issues for a one-time courtesy resolution at our discretion.
Check around your property: porches, side doors, garage, mail areas and other likely spots.
Ask household members, neighbors, building staff or your mailroom.
Review your tracking details and allow up to 2 business days after the delivery scan.
Still missing? Contact the shipping carrier to request an investigation. If unresolved, contact Customer Care. If you purchased Worry-Free Purchase, you can submit a claim with Seel.
Changed your mind? Eligible unopened and unused Pure Romance products can be returned within 30 days of purchase for a refund to your original payment method or store credit. Opened intimate products cannot be returned for health and safety reasons.
Unworn, in its original packaging, with all tags attached.
Unopened and in the original, sealed packaging.
All original parts, cords, controls and accessories.
Because of the intimate nature of our products, any opened item is considered used. This protects the health, safety and peace of mind of our customers and employees.
You're responsible for return shipping costs. We recommend packaging your return securely and using a trackable shipping method. Every return is reviewed when received, before a refund is issued.
You'll need your order number.
Eligible products include a one-year limited warranty, starting on the original purchase date, covering manufacturing defects or material issues that affect how the product works. If your product qualifies, we may resolve it with an exchange or store credit equal to the original purchase amount.
If your package is returned to Pure Romance as undeliverable, you can have it reshipped for an additional shipping fee or receive a refund for the product cost, less any applicable restocking fees. Original shipping charges are non-refundable.
For returns or exchanges on purchases made through another retailer or website, please contact the original seller.
Quick answers to the questions we hear most.
Once an order has been placed, we cannot guarantee changes or cancellations. Contact Customer Care as soon as possible if you need assistance.
Yes! Orders ship in plain brown boxes or padded mailers with no indication of the products inside. The sender is listed as "PR, LLC" for added discretion.
Orders are typically processed within 4 business days, excluding weekends and holidays. Delivery times depend on the shipping method selected and begin once the carrier picks up your package.
You'll receive an email with tracking information once your order ships. If your order ships in multiple packages, you may receive more than one tracking number.
Seel Worry-Free Purchase is optional shipping protection available at checkout. It may cover eligible shipments that are lost, damaged during transit, stolen after delivery, or significantly delayed. Claims are reviewed and resolved directly by Seel under its terms.
No. It is optional and can be added to eligible orders at checkout for an additional fee.
If you purchased Worry-Free Purchase, submit an eligible claim through Seel. Otherwise, contact the shipping carrier to request an investigation. If your package remains missing, contact Pure Romance Customer Care for assistance.
Opened intimate products cannot be returned for health and safety reasons. However, products with qualifying manufacturing defects may be eligible for coverage under our 1-year limited warranty.
Yes. Eligible products include a one-year limited warranty covering qualifying manufacturing defects and material issues that affect functionality.
Having your order number handy helps us help you faster.
Our Customer Care team can help with order status, returns and warranty claims.
Coverage questions and claims are handled directly by Seel.